az999 Terms and Conditions
Please read these terms carefully before using the az999 platform. By registering, you are considered to have agreed to all of these terms.
These Terms and Conditions ("Agreement") are a legally binding agreement between az999 ("Platform", "we", "us") and you ("User", "Member"). By using the az999 website, mobile app, or any other service, you are automatically considered to have agreed to all the terms set out below. Please read the entire document carefully.
Table of Contents
General Provisions
az999 is an online gaming platform that provides slot games, live casino, cricket betting, fishing games, and other entertainment services for users in Bangladesh. These terms govern all matters related to the use of the platform.
1.1 Applicability of Terms
This agreement takes effect from the moment you access the az999 website. By using any service, placing any bet, or accepting any bonus, you automatically commit to abiding by these terms.
1.2 Language and Interpretation
This document is written in Bengali. In the event of any linguistic ambiguity, the interpretation of az999 shall be considered final. Our customer service team provides support in Bengali 24/7.
Eligibility and Age Requirement
To open an account and use services on az999, the following eligibility criteria must be met.
2.1 Age Requirement
2.2 Other Eligibility Conditions
- You must be a real individual — opening an account in the name of a company or organisation is prohibited.
- You must register with your own genuine identity — providing false or misleading information is prohibited.
- Online gaming must be legal under the laws of your current location.
- Employees, representatives of az999, or their close relatives are not eligible to use gaming services.
- Persons enrolled in a self-exclusion program may not open an account.
Account Registration
3.1 Single Account Policy
Each individual may hold only one account on az999. az999 reserves the right to confiscate all accounts and balances if multiple accounts are created.
3.2 Accuracy of Information
You must provide accurate and complete information at the time of registration. The following details must be correct:
- Full legal name (as per national identity card)
- Active mobile number (Bangladeshi)
- Active email address
- Date of birth (for age verification)
3.3 Identity Verification (KYC)
az999 may request identity verification documents at any time. Withdrawals may be held until verification is complete. Accepted documents include national identity card, passport, or driving licence.
3.4 Account Security
Keep your account username and password completely confidential. You are responsible for all activities carried out from your account. If you notice any suspicious access, contact our support team immediately.
Deposits and Withdrawals
4.1 Deposits
The following payment methods can be used to make deposits on az999: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200.
- Minimum deposit: ৳200 (for each method)
- Deposits are generally credited to the account instantly
- Only use a payment account registered in your own name
- Deposits from third-party accounts are not accepted
4.2 Withdrawals
The same payment methods are used for withdrawals.
- Minimum withdrawal: ৳1,000
- Standard withdrawal processing time: 15 minutes to 2 hours
- Withdrawals can only be made via the same method used for the deposit
- Withdrawals are faster for accounts with completed identity verification
4.3 Anti-Money Laundering Policy
az999 strictly follows anti-money laundering regulations. If unusual transactions are identified, the account will be reviewed and the relevant authorities will be notified if necessary.
Bonuses and Promotions
5.1 Welcome Bonus
New members on az999 receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. For example, on a deposit of ৳5,000 you will receive an additional ৳10,000 bonus (subject to wagering requirements).
5.2 General Bonus Terms and Conditions
- Each bonus offer has its own validity period and conditions — please read the specific terms before accepting.
- A bonus applies to one account only, one device only, and one IP address only.
- Any winnings before the wagering requirement is met are added to the bonus balance and are not directly withdrawable.
- If multiple accounts are created to take advantage of bonuses, all balances will be confiscated.
- Bonuses cannot be converted to cash or transferred to another account.
5.3 VIP Program
az999 has three VIP tiers for regular players:
- Bronze: Weekly cashback of up to 0.3%.
- Silver: Weekly cashback of up to 0.7%.
- Gold: Weekly cashback of up to 1.0%.
Progress through VIP tiers is determined based on your activity and overall participation. az999 reserves the right to change the terms of the VIP program at any time.
Prohibited Activities
The following activities are strictly prohibited on the az999 platform. Violating these prohibitions will result in immediate account termination and confiscation of balance.
- Playing with the help of bots, automated software, or artificial intelligence.
- Deliberately exploiting technical vulnerabilities or glitches in the platform.
- Creating multiple accounts or using third-party accounts to exploit the bonus system.
- Conducting money laundering or other illegal financial activities.
- Collusive betting or match fixing with other users.
- Harassing, threatening, or engaging in abusive behaviour toward other members.
- Operating an account under someone else's identity or with false information.
- Attempting unauthorised access to or hacking of az999 systems.
Gaming Policy
7.1 Game Results
All game results on az999 are controlled by a Random Number Generator (RNG), which ensures fair play. Neither az999 nor its staff interfere with game results.
7.2 Maximum Bet Limits
Each game has its own maximum and minimum bet limits, which are displayed before the game is played. It is not possible to place a bet outside these limits.
7.3 Technical Issues
If a game is interrupted mid-session due to loss of internet connection or a device problem, the result stored on the az999 server will be considered final.
7.4 Betting Disputes
If a dispute arises over a game or betting result, please contact us within 24 hours of the incident via live chat or at [email protected]. Please attach relevant screenshots or information.
Account Suspension and Termination
8.1 Rights of az999
az999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:
- In the event of a violation of any provision of these terms.
- In the event of providing false or incorrect information.
- If fraudulent or suspicious activity is identified.
- When required to comply with legal instructions from authorities.
- In the event of failure to verify age.
8.2 Voluntary Account Closure
You may request to close your account at any time by contacting us via live chat or at [email protected]. Any valid balance will be available for withdrawal.
8.3 Inactive Accounts
If there is no login or transaction for 12 months or more, the account may be marked as inactive. In this case, az999 reserves the right to deduct a maintenance fee from the account balance.
Limitation of Liability
9.1 No Service Guarantee
az999 does not guarantee uninterrupted or error-free service. Service may be temporarily unavailable due to maintenance, technical issues, or other reasons.
9.2 Limitation of Compensation
az999's liability is limited in the event of any loss caused by technical errors or system failures. az999 does not provide compensation for gaming losses.
9.3 Third-Party Game Providers
az999 is a platform — games are provided by third-party providers. az999's liability for technical issues with those games is limited.
Privacy & Data Protection
10.1 Data Collection
az999 collects personal information to provide services, verify identity, and prevent fraud. For details, please read our Privacy Policy.
10.2 Use of Data
- For account management and identity verification
- For processing financial transactions
- For preventing fraud and money laundering
- For providing customer support
- Data is not sold to third parties except where required by legal obligation.
10.3 SSL Security
az999 uses SSL encryption technology to keep all data secure. Your financial information is transmitted through encrypted channels.
Dispute Resolution
11.1 Complaint Submission Process
If any issue or dispute arises, please contact our customer service team first:
- Instant support is available via 24/7 live chat.
- Contact us by email: [email protected]
11.2 Resolution Process
After a complaint is submitted, the az999 team will investigate as quickly as possible. Additional information or documents may be requested for complex matters. az999's decision is final and binding.
11.3 Dispute Time Limit
Any dispute relating to a bet or transaction must be submitted within 30 days of the date of the incident. Complaints submitted after this period may not be considered.
Changes to Terms & Miscellaneous
12.1 Right to Amend Terms
az999 reserves the right to change, amend, or update these terms at any time. Changes take effect as soon as they are published on this page.
12.2 Notification of Changes
For significant changes, az999 may notify members via email or a notification at login. However, it is each member's responsibility to check this page regularly.
12.3 Entire Agreement
These terms constitute the entire agreement between az999 and the user and replace all prior oral or written communications.
12.4 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.
Play Responsibly
Gaming is entertainment — don't let it become a problem. Read our responsible gaming guidelines and set your own limits.